Cancellation & Refund Policy

Please note that once you book and pay for a session, LeanOn reserves that time exclusively for you and the mental health professional.

Cancellations made less than 24 hours prior to the session will incur a penalty equal to the consultant fee with no refund issued.
No cancellation fee will be applied if you cancel 24 hours prior to the session.
LeanOn currently does not support rescheduling directly. Please cancel any existing appointment 24 hours prior to the appointment and book a new appointment for rescheduling.
All bookings are confirmed after payment.

Refunds

For cancellations by a mental health professional on LeanOn, full fees will be refunded.
For client-initiated cancellations due mental health professional no show or any dispute, refunds will be processed after consultant approval.
Gateway charges/transaction fees (if any) are non-refundable.
Refunds will be issued in the same manner as the payment. Processing typically takes 5 to 7 working days. LeanOn is not responsible for delays due to the Payment Gateway or Cardholder’s issuing bank.

LeanOn may update our Refund Policy. Please review it periodically for any changes.

If you have questions, contact us at support@leanon.app.