Frequently Asked Questions

LeanOn is a peer support platform — your person to lean on, available anytime. We connect people across India with verified peer listeners: real people who have personally been through what you're facing, whether that's loneliness, burnout, a breakup, grief, anxiety, or startup stress. It's not therapy — it's genuine human connection, available 24/7.

"Lean on" means having someone you can emotionally rely on — someone in your corner who listens without judgment and supports you through hard times. The phrase comes from the idea of physically leaning on someone for support. LeanOn (the app) is built on that idea: everyone deserves someone to lean on.

Listeners on LeanOn are not licensed therapists or clinical counsellors. They are real people with lived experience — people who have navigated the same challenges and found their way through. Peer support is different from therapy, and valuable in its own right: it offers empathy, understanding, and connection. LeanOn is ideal when you need someone who truly gets it, not a clinical diagnosis.

Yes — LeanOn is fully online and available across all of India. Whether you're in Bengaluru, Mumbai, Delhi, Chennai, Hyderabad, Pune, Kolkata, Jaipur, Ahmedabad, or a smaller town, you can access peer support anytime.

Listeners on LeanOn specialise in loneliness, work stress, career confusion, relationships, grief and loss, student pressure, startup journey, breakups, anxiety, and general emotional support. If you just need someone to lean on with no specific topic, that's perfectly fine too.

Sign up with your mobile number (OTP verified — 30 seconds). Browse peer listeners for free — read bios, topics, and ratings. When you're ready, pick a session length and start immediately. Your first 5-minute session is completely free.

Yes. Your first 5-minute session is completely free — no credit card, no wallet top-up needed. You just need to sign up with your phone number.

No appointments needed. Sessions start instantly. Browse available listeners and begin a session in under 60 seconds.

Yes — you can browse listener profiles and read their bios, topics, and ratings before creating an account.

After your free trial, sessions cost ₹8–25 per minute depending on the listener. Sessions are billed in 15-minute slots. A 15-minute session costs ₹165 (listener earns ₹150, LeanOn adds a flat ₹15 platform fee). A 30-minute session costs ₹315.

You top up your LeanOn wallet with ₹200, ₹500, ₹1,000, or ₹2,000. The session amount is held from your wallet when you start a session and released to the listener when it ends. Unused balance is fully refundable at any time.

Yes — unused wallet balance is fully refundable, no questions asked. Submit a refund request from your wallet page and we will process it within 3–5 business days.

No subscriptions. Pay only for what you use. Recharge your wallet whenever you want and use it at your own pace.

Yes. All sessions are private and confidential. LeanOn never shares your personal information or conversation content with anyone. Your name is not shown to listeners — just your first name.

LeanOn has AI moderation that monitors for unsafe content, a crisis support banner that appears when distressing keywords are detected, and a reporting system for any listener misconduct. All listeners are verified before approval.

LeanOn is peer support, not a crisis service. If you are in crisis or having thoughts of self-harm, please call NIMHANS at 080-46110007 or Tele-MANAS at 14416 (free, 24/7, Govt of India).

Apply at leanon.app/become-listener. Share your lived experience, the topics you can support, and a brief bio. After verification and approval, you can start accepting sessions on your own schedule.

Listeners set their own rate — ₹8 to ₹25 per minute. You keep 100% of your rate. LeanOn adds a flat ₹15 platform fee on top, which seekers pay — it never comes out of your earnings.

No professional qualifications are required. What matters is lived experience — you've personally been through the challenge you want to support others with, and you've found your way through it.